Everyday_Public_NoWholesale_2026_Mar23 - Flipbook - Page 6
Standard Terms & Conditions
OPENING ORDERS
INVENTORY CONTROL
All new accounts must complete a new account form
before the initial order ships.
It is the retailer's responsibility to maintain proper
inventory control and rotate products on their shelves.
Credit will not be issued for goods that have passed their
best-before date if the customer received them more than
3 months prior. Goods are not supplied on a guaranteed
sale-or-return basis.
TERMS
Opening orders are shipped by credit card payment at the
time of shipping. We accept both Visa and Mastercard.
After two orders, customers may apply for terms by filling
out a credit application. Once terms are approved, payment
must be made by cheque, electronic funds transfer, or
email money transfer within 30 days of the invoice date (net
30).
Please contact our office or your Dovetale representative
to receive an application form. Terms for customers with
dishonoured payments will revert to credit card payment.
PRICING
Prices are subject to change without notice. Updated
pricing is available online through our customer portal.
MINIMUM ORDER
The minimum opening order is $500. Minimum re-order is
$250. For products requiring pallet shipping, the overall order
must reach $2500 to ensure the product is shipped on a
pallet.
BACK ORDERS
1. All back orders less than $250 are automatically
cancelled.
2. Back-ordered items available within 14 days of the
original shipment will be automatically shipped when
available, unless otherwise noted on the new account
form that back orders are not accepted.
3. Items available within 15 to 21 days of the original
shipment will only be shipped once we receive
confirmation from you or your Dovetale representative.
4. Items back-ordered for greater than 21 days will be
cancelled.
SHELF LIFE
Shelf life on products varies by item from 3 months to
24 months. Goods shipped will always have a minimum
3-month shelf life unless flagged as a short shelf life item
in the catalogue. Any exceptions will be confirmed with the
customer prior to shipping.
SPLIT CASES
Goods must be ordered in full cases or displays.
SHIPPING
Shipping terms include delivery from Dovetale Collections
to the customer’s door. Due to the weight and size of
some orders over $1000, palletized shipping may be
required. For locations without a receiving dock for
pallets, palletized shipments will be delivered to the
customer’s door. Provided the receiving door is large
enough for a pallet to pass through, inside delivery of
palletized shipments for customers is available from the
delivery company for an additional charge of $45.00.
This amount will be automatically charged to your invoice
unless it is specified that inside delivery is not required for
your order. Shipping terms do not include appointment
fees.
Orders are shipped via FedEx for small parcels or via LTL
for heavy or large pallet orders. A fixed freight charge
of 3% of the invoice value on orders over $1000 (e.g., a
$1500 order would have a discounted freight charge of
$45) will be applied to all orders shipped within the ten
provinces of Canada, excluding remote regions. Remote
regions are determined by the carrier and are subject to
higher shipping rates, which will be quoted separately at
the time of order.
Should you have any questions regarding our shipping
terms, please contact our head office or your Dovetale
Representative.
DAMAGES OR DISCREPANCIES
Any issues concerning the condition of the merchandise
must be reported to Dovetale head office within 10 days
of receipt of the goods. No claims received more than
10 days old will be permitted. In the event of damage,
pictures of damaged units are required to submit any
claims to the carrier. Claims may be rejected if sufficient
images are not provided.
Dovetale Collections Standard Terms & Conditions are
subject to change at any time. For our most current Terms
and Conditions, please visit our website.
