2025 Dovetale Everyday Collection (Public) - Catalog - Page 6
Standard Terms
& Conditions
OPENING ORDERS
All new accounts must complete a new account form prior
to the initial order being shipped.
TERMS
Opening orders are shipped by credit card payment at time
of shipping. We accept both Visa and Mastercard. After two
orders, customers may apply for terms by filling out a credit
application. Once terms are approved, payment must be
made by cheque, electronic funds transfer, or email money
transfer within 30 days of the invoice date (net 30).
Please contact our office or your Dovetale representative
to receive an application form. Terms for customers with
dishonoured payments will revert to credit card payment.
PRICING
Prices are subject to change without notice. Updated
pricing can be accessed online through our customer
portal.
MINIMUM ORDER
The minimum opening order is $500. Minimum re-order
is $250.
BAC K O R D E R S
1. All back orders less than $250 are automatically
cancelled.
2. Back ordered items available within 14 days of the
original shipment will be automatically shipped when
available, unless otherwise noted on the new account
form that back orders are not accepted.
INVENTORY CONTROL
It is the responsibility of the retailer to maintain proper
inventory control and to rotate product on their shelves.
Credit will not be issued for goods which have passed
the best before date if the goods were received by the
customer more than 3 months prior. Goods are not
supplied on a guaranteed sale or return basis.
SHIPPING
Orders are shipped by FedEx for small parcels or by LTL
for heavy or larger pallet orders. A fixed freight charge
of 3% of the invoice value on orders over $1000 (e.g., a
$1500 order would have a discounted freight charge of
$45) will be applied to all orders shipped within the ten
provinces of Canada, excluding remote regions. Remote
regions are determined by the carrier and are subject to
higher shipping rates which will be quoted separately at
the time of order.
Shipping terms include delivery from Dovetale Collections
to the customer’s door. Due to the weight and size
of some orders over $1000, palletized shipping may
be required. For locations where a receiving dock to
receive pallets is not present, palletized shipments will be
delivered to the customer’s door. Provided the receiving
door is large enough for a pallet to pass through, inside
delivery of palletized shipments for customers is available
from the delivery company for an additional charge of
$45.00. This amount will be automatically charged to
your invoice unless it is specified that inside delivery is
not required on your order. Shipping terms do not include
appointment fees.
3. Items available within 15 to 21 days of the original
shipment will only be shipped once we receive
confirmation from you or your Dovetale representative.
Should you have any questions regarding our shipping
terms, please contact our head office or your Dovetale
Representative.
4. Items back ordered for greater than 21 days will be
cancelled.
DA M AG E S O R D I S C R E PA N C I E S
SHELF LIFE
Shelf life on products varies by item from 3 months to
24 months. Goods shipped will always have a minimum
3 month shelf life unless flagged as a short shelf life item
in the catalogue. Any exceptions will be confirmed with
the customer prior to shipping.
SPLIT CASES
Goods must be ordered in full cases or displays.
Any issues concerning the condition of merchandise
received must be reported to head office within 10 days
of receipt of goods. No claims received after 10 days
will be permitted. In the event of damages, pictures of
damaged units are required to submit any claims to the
carrier. Claims may be rejected if sufficient images are not
provided.
Dovetale Collections Standard Terms & Conditions are
subject to change at any time. For our most current Terms
and Conditions, please visit our website.
